View Single Post
Old 28th August 2008
ocicat ocicat is offline
Administrator
 
Join Date: Apr 2008
Posts: 3,290
Default

Quote:
Originally Posted by BuSerD View Post
Is it better to grep out the lines of interest or as a noob is it better practice to post all of it?
One of the truisms in troubleshooting (especially if it is remote troubleshooting...) is gather all information upfront. Perhaps the person asking for support has knowledge of this particular area & maybe they don't. Maybe they have been at it for awhile & have developed their own framework & mindset for what might or might not be wrong.

As an independent & unbiased troubleshooter, it is better to arrive at your own conclusions as opposed to allowing your interpretation of the situation be influenced by the logic of those asking for support. Information which at the beginning may have appeared innocuous may later prove crucial. It is far better to post everything.
Reply With Quote