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ASUS pump out the most boards from super high end gaming boards to budget legacy type. Apart from their terrible customer service, ASUS has good design usually, lots of innovation and can usually OC pretty good. Yes some people usually just buy for the name but they know what they're getting.
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In my experience ASUS customer service is okay, not particularly good, but certainly not particularly bad either ... Just okay (I deal quite a bit with ASUS since we sell a lot of ASUS mainboards and notebooks).
Maybe it's different in the U.S.?