If you'd like to know what devices people are having success or failure with, follow misc@, and learn to use mailing list archive search tools. That will give you much more information, much more successfully, then calling some outsourced customer service department that can only read to you from a prebuilt script to you over the phone, to solve only the most common problems for people on Windows (and possibly Mac). They only want to know if you're using XP, Vista, or Win 7, so they can move to the right section of the script.
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