You've followed part of the instructions in the man page. It first states...
Quote:
If the process holding the lock was prematurely terminated the lock file
may be stale and passwd will wait forever trying to lock the password
file. To determine whether a live process is actually holding the lock,
the admin may run the following:
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You ran the fstat command, and posted the output. The man page goes on to state...
Quote:
If no process is listed, it is safe to remove the /etc/ptmp file to clear
the error.
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