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Old 25th January 2010
guitarscn guitarscn is offline
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Default Requesting a refund of an unused not wanted MS Windows license

Quote:
From: "Lenovoreplies" <lenovoreplies@thinkteamlenovo.com>


Thank you for contacting Lenovo, the makers of ThinkPad and Think Centre products.

As I understand you want to purchase a system without the operating system. You would like
to know the process to get the refund for the operating system. We apologize as we do not
sell systems without the operating system and once the order ships out we cannot take the
operating system back and cannot refund the amount. We apologize if any inconvenience
caused.

If you have further questions or concerns, please feel free to contact us at 866-42-THINK
(84465) option number 2. We will be happy to assist at that time.

Once again, thank you for contacting Lenovo.
Hmm...
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Old 25th January 2010
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vermaden vermaden is offline
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Generally they all respond like that, but you have the RIGHT to get your money back if you do not accept Microsoft EULA, you just need to kick them hard in the but as long as you can, or even go to court, so you will get your money back.

Many people reported successful stories about getting back the Microsoft tax, check the Internet.
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Old 25th January 2010
Beastie Beastie is offline
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Of course it's true. And Poul-Henning Kamp has recently sued them.
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Old 25th January 2010
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You will get 10-20USD back or something ... It is not a lot and not worth the effort IMO.
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Old 26th January 2010
BSDfan666 BSDfan666 is offline
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It does send the right message though, although I agree that it's probably not worth it.. in a financial sense.

There are other retailers that sell systems without a bundled operating system, and others may be willing to do such custom orders.. customers always right (..and all that jazz).

If you feel like generating enough publicity about it, you may end up getting contacted by someone willing to give you the refund.. so long as you communicate that you don't agree with the EULA and such.

Whatever makes you happy, you might be able to contact Microsoft directly for a refund.. granted I don't know the success rate.
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Old 26th January 2010
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Quote:
Originally Posted by BSDfan666 View Post
There are other retailers that sell systems without a bundled operating system, and others may be willing to do such custom orders.. customers always right (..and all that jazz).
So tell me which laptop/vendor is also making laptops with keyboard layout like in Dell Latitude or IBM/Lenovo ThinkPad (not counting very old HP series) with classic [INS/DEL] [HOME/END] [PGUP/PGDN] keys layout on top-right instead of randomly dropped keys on the right side?

Example good:


Example bad:


I do not buy new laptops, so I do not have that problem, but if I would, I would definitely call them, just to show them that I am not interested in bundled system, the more people will call and show this to them, the bigger chance, that they will do something with it.
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Old 26th January 2010
guitarscn guitarscn is offline
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Is the full retail price of Windows included in the final pricing? If so, am I allowed to resell it on eBay for the price it's worth? (Like $200.00 USD for Windows 7 Home)
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Old 26th January 2010
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Quote:
Originally Posted by guitarscn View Post
Is the full retail price of Windows included in the final pricing?
Manufacturers are not paying retail price to Microsoft. The price they pay is negotiated upfront in their contract. Consequently, manufacturers aren't charging customers for the full retail price either.
Quote:
If so, am I allowed to resell it on eBay for the price it's worth? (Like $200.00 USD for Windows 7 Home)
Not legally. With the purchase of new systems, most manufacturers have clauses in their documentation stating that the version of Windows sold with their system cannot be resold.
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Old 26th January 2010
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and like wise to be bound to that computer.


I've still a useless license for Windows XP Home, that would be handy if it wasn't for my vendors legal mumbo jumbo.
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Old 26th January 2010
J65nko J65nko is offline
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A freeBSD developer has sued Lenovo in Denmark for a refund of the Microsoft Tax. See http://yro.slashdot.org/story/09/08/...-Microsoft-Tax
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Old 26th January 2010
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I, too, have a couple of non-transferable WXP licenses laying around.
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Old 29th January 2010
BSDfan666 BSDfan666 is offline
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There is a Wikipedia article about this, should you feel inclined to pursue compensation.

http://en.wikipedia.org/wiki/Windows_refund
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